IT & Technical Support
IT Support That Gets Your Business Set Up Right — and Keeps It Running
Running a business is hard enough without fighting technology. AXSmodern provides hands-on IT support and technical services for small and mid-sized businesses that need reliable technology without the overhead of a full-time IT team. From setting up Microsoft 365 and business email to cybersecurity and user training, we handle the tech so you can handle the business.
The Problem
Small Businesses Deserve Real IT — Not DIY Workarounds
You started your business to do what you’re great at — not to figure out email configurations, troubleshoot printer issues, or worry about whether your customer data is secure. But when you don’t have an IT department, that’s exactly what happens. Someone on your team becomes the unofficial tech person. Things get set up halfway. Security gets pushed to “someday.” And when something breaks, it takes hours to fix because no one really knows how the system was put together in the first place.
You don’t need an enterprise IT department. You need a reliable partner who can set everything up properly, train your team to use it, and be there when something goes wrong.
Data Science Services Built Around Your Business Questions
Microsoft 365 Implementation & Management
We set up and manage your complete Microsoft 365 environment — from selecting the right subscription plan for your team size and needs, to configuring user accounts, permissions, SharePoint, Teams, and OneDrive. If you’re already using Microsoft 365 but it wasn’t set up properly, we’ll audit your current configuration and fix it. Your team gets a fully functional, secure collaboration platform that works the way it should.
Business Email Setup
A professional email address matters. We configure branded email (you@yourcompany.com) through Microsoft 365, set it up across all your team’s devices, configure proper security settings like SPF, DKIM, and DMARC to prevent spoofing, and make sure your email works reliably from day one. If you’re migrating from Gmail, GoDaddy, or another provider, we handle the full transition — no lost emails, no downtime.
Website Development & Hosting
Your website is part of your technology infrastructure, not just a marketing asset. We build professional, mobile-optimized websites and provide reliable hosting with SSL security and ongoing maintenance. For businesses that need to get online quickly, we can deliver a complete website in as little as one week.
Business Identity & Branding
First impressions matter. We design professional business cards, custom logos, and brand materials that give your business a polished, credible presence — both online and in person. These aren’t generic templates; they’re designed to match your brand and your industry.
User Training & Onboarding
Technology only works if your team knows how to use it. We provide hands-on training for Microsoft 365 tools — Outlook, Teams, SharePoint, OneDrive — tailored to how your specific team works. Whether you’re onboarding new employees or rolling out new tools to existing staff, we make sure everyone is comfortable and productive from the start.
Cybersecurity
Small businesses are the number one target for cyberattacks because attackers know defenses are often weak. We implement layered security measures including multi-factor authentication, email threat protection, endpoint security, data backup and recovery planning, and security awareness training for your staff. We don’t just install software — we build a security posture that protects your business, your data, and your customers.
Ongoing Technical Support
When something breaks, you need it fixed fast — not a ticket number and a three-day wait. We provide responsive technical support for day-to-day issues, from connectivity problems and software troubleshooting to hardware recommendations and vendor coordination. Think of us as your IT department on call.
We're Not a Faceless IT Company — We're Your Technology Partner
Most managed IT providers in Chicago are built for companies with 50 to 500 employees. They’ll sell you a monthly contract, assign you a ticket number, and route your calls through a support queue. That model doesn’t work for a 5-person contracting company or a 15-person retail operation that just needs things to work.
AXSmodern is different. We work directly with small and mid-sized businesses that need real, hands-on support from people who know their setup, understand their business, and pick up the phone when something goes wrong. We don’t hide behind tickets — we build relationships.
And because we also build software, websites, and AI tools, we can grow with you. Today you might need email and a website. Next year, you might need a custom Power App or a data pipeline. We’re already here.
Trusted by Contractors Across Chicago
A large part of our IT support work serves contractors and trades businesses — companies that need professional technology infrastructure but don’t have the time or resources to figure it out themselves. We’ve helped dozens of contractors get set up with professional websites, business email, Microsoft 365, and the digital foundation they need to compete for larger contracts and present themselves credibly to project owners.
From electrical contractors and demolition companies to landscaping firms and construction groups, we understand the technology needs of businesses that do their work in the field, not behind a desk.
What to Expect When You Work with Us
1. Assessment
We start by understanding where your technology stands today — what's working, what's broken, what's missing. This isn't a sales pitch disguised as an audit. It's a practical evaluation that gives both of us a clear picture of what needs to happen.
2. Setup & Implementation
We get your systems configured properly — Microsoft 365, email, security, website, whatever you need. Everything is set up with best practices from the start, not duct-taped together and fixed later.
3. Training
Your team gets trained on everything we set up. We don't just hand you login credentials and disappear. We make sure everyone knows how to use the tools effectively and feels confident doing so.
4. Ongoing Support
Once you're up and running, we're here whenever you need us. Whether it's a quick question, a troubleshooting issue, or a new employee who needs to be set up, we respond fast and get it handled.
Common Questions About AI Implementation
We primarily work with small and mid-sized businesses — typically 1 to 50 employees. Whether you’re a solo operator who needs to get set up properly or a growing team that needs ongoing support, our services scale to fit.
Yes. We offer flexible support arrangements that range from one-time setup projects to ongoing monthly support. We’ll recommend the right approach based on your needs and budget.
Absolutely. We’ll audit what you have, identify what’s working and what isn’t, and create a transition plan that improves your setup without disrupting your operations. We handle migrations from other email providers, hosting platforms, and IT configurations regularly.
Yes. While most issues can be resolved remotely, we’re based in Chicago and available for on-site support when you need hands-on help — whether that’s setting up a new office, configuring hardware, or providing in-person training.
It depends on your team size and what you need. We’ll assess your requirements and recommend the right plan — you won’t end up paying for features you don’t use. We handle the full setup and configuration regardless of which plan you choose.